Privacy policy.

 

Wild and Whimsical Flowers Ltd – Privacy Policy

 

We understand that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of our customers and everyone else who visits this website, www.wildandwhimsicalflowers.com (“our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

 

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of our Site. If you do not accept and agree with this Privacy Policy, you must stop using our Site immediately.

 

1.       Definitions and Interpretation

In this Policy, the following terms shall have the following meanings: 

“Cookie” means a small text file placed on your computer or device by our Site when you visit certain parts of our Site and/or when you use certain features of our Site. Details of the Cookies used by our Site are set out in clause 12, below;

“Personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via our Site. This definition shall, where applicable, incorporate the definitions provided in the General Data Protection Regulation 2016/679 (“GDPR”) and the Data Protection Act 2018 (“DPA”); and

“We/Us/Our” means Wild and Whimsical Flowers Ltd, a company registered in England & Wales under number 11908890, whose registered address is at 42 High Street, Honiton, Devon, EX14 1PJ.

 

2.       What Does This Policy Cover?

This Privacy Policy applies only to your use of our Site.  Our Site may contain links to other websites.  Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

 

3.       Your Rights

3.1      As a data subject, you have the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold:

3.1.1       The right to be informed about our collection and use of personal data;

3.1.2       The right of access to the personal data we hold about you (see clause 11);

3.1.3       The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact us using the details in clause 13);

3.1.4       The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you (we only hold your personal data for a limited time, as explained in clause 5 but if you would like us to delete it sooner, please contact us using the details in clause 13);

3.1.5       The right to restrict (i.e. prevent) the processing of your personal data;

3.1.6       The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

3.1.7       The right to object to us using your personal data for particular purposes; and

3.1.8       Rights with respect to automated decision making and profiling.

3.2      If you have any cause for complaint about our use of your personal data, please contact us using the details provided in clause 13 and we will do our best to solve the problem for you.  If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

3.3      For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens’ Advice Bureau.

 

4.       What Data Do We Collect?

4.1      Depending upon your use of our Site, we may collect some or all of the following personal and non-personal data (please also see clause 12 on our use of Cookies and similar technologies):

4.1.1       name;

4.1.2       contact information such as your email address;

4.1.3       your billing address;

4.1.4       the delivery address (where applicable);

4.1.5       payment information, which will be processed via a secure third-party payment processor;

4.1.6       demographic information such as post code, preferences and interests;

4.1.7       IP address;

4.1.8       web browser type and version; and

4.1.9       operating system. 

4.2      If you provide us with the personal data of any other person, it is your responsibility to ensure you have gained express consent from that person to transfer their personal data to us.

 

5.       How Do We Use Your Data?

5.1      All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected.  We will comply with our obligations and safeguard your rights under the GDPR and DPA at all times.  For more details on security see clause 6, below.

5.2      Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:

5.2.1       Processing your order (please note that we require your personal data in order to enter into a contract with you);

5.2.2       Replying to emails and other communications from you;

5.2.3       Providing and managing your access to our Site;

5.2.4       Dealing with any enquiries or issues you have about your order or our website, goods and services;

5.2.5       Analysing your use of our Site to enable us to continually improve our Site and your user experience.

5.3      With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email with information, news and special offers.  We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under GDPR, DPA and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

5.4      Third parties whose content appears on our Site may use third party Cookies, as detailed below in clause 12. Please refer to clause 12 for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use, and we advise you to check the privacy policies of any such third parties.

5.5      You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.  Unless we have reasonable grounds to refuse to delete it (where this is permitted under the GDPR), we will do so without delay and within no longer than one month from receiving your request.

5.6      We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

 

6.       How and Where Do We Store Your Data?

6.1      We only keep your personal data for as long as we need to in order to use it as described above in clause 5, and/or for as long as we have your permission to keep it.

6.2      We will only store your data in the UK.  However, third parties we work with may store data outside of the UK, as set out in clause 7.3.

6.3      Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.

 

7.       Do We Share Your Data?

7.1      We may sometimes contract with other third parties to supply services to you on our behalf, such as our EPOS system provider, and in some cases, these third parties may require access to some or all of your data.  Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.

7.2      We may compile statistics about the use of our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you.  We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers.  Data will only be shared and used within the bounds of the law.

7.3      We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein).  Where we transfer any personal data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.

7.4      In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.

 

8.       What Happens If Our Business Changes Hands?

8.1      We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business.  Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

8.2      In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

 

9.       How Can You Control Your Data?

9.1      In addition to your rights under the GDPR, set out in clause 3, when you submit personal data to us via email or via our Site, you may be given options to restrict our use of your data.  In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails, at the point of providing your details and by contacting us).

9.2      You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service, the Corporate Telephone Preference Service, and the Mailing Preference Service.  These may help to prevent you receiving unsolicited marketing.  Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

 

10.     Your Right to Withhold Information

10.1    You may access certain areas of our Site without providing any data at all.  However, to use all features and functions available on our Site you may be required to submit or allow for the collection of certain data.

10.2    You may restrict our use of Cookies. You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device. 

 

11.     How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by us (where such data is held). Please contact us for more details using the contact details below in clause 13.

 

12.     Our Use of Cookies

12.1    All Cookies used by and on our Site are used in accordance with current Cookie law.

12.2    We may place and access the following first party and third-party Cookies on your computer or device, to facilitate and improve your experience of our Site and to provide and improve our services:

Name, Purpose, type, and duration

_acloggedin

  • Supports login by Scheduling client if the client has an account.

  • Cookie

  • January 1, 2025

_client_acloggedin

  • Supports login by Scheduling client if the client has an account.

  • Cookie

  • January 1, 2025

algoliasearch-client-js

  • Adds auto-populated suggestions to address fields in Scheduling to help clients complete forms faster.

  • localstorage

  • Persistent

AWSALB, AWSALBCORS

  • Improves performance in Scheduling by using one server for the duration of the session.

  • Cookie

  • 1 week

CART

  • Shows when a visitor adds a product to their cart

  • Cookie

  • 2 weeks

CHECKOUT_WEBSITE

Commerce-checkout-state

  • Stores state of checkout while the visitor is completing their order in PayPal

  • sessionstorage

  • Session

Crumb

hasCart

  • Tells Squarespace that the visitor has a cart

  • Cookie

  • 2 weeks

Locked

  • Prevents the password-protected screen from displaying if a visitor enters the correct site-wide password.

  • Cookie

  • Session

PHPSESSID

  • Securely authenticates a visitor during their checkout in Scheduling.

  • Cookie

  • 1 month

RecentRedirect

  • Prevents redirect loops if a site has custom URL redirects. Redirect loops are bad for SEO.

  • Cookie

  • 30 minutes

remember_client

  • Remembers Scheduling client’s login details if they have an account.

  • Cookie

  • 365 days

siteUserCrumb

SiteUserInfo

SiteUserSecureAuthToken

  • Authenticates a visitor who logs into a customer account

  • Cookie

  • 3 years

squarespace-announcement-bar

  • Prevents the announcement bar from displaying if a visitor dismisses it

  • localstorage

  • Persistent

squarespace-likes

  • Shows when you've already "liked" a blog post.

  • localstorage

  • Persistent

squarespace-popup-overlay

  • Prevents the promotional pop-up from displaying if a visitor dismisses it

  • localstorage

  • Persistent

ss_sd

Test

  • Investigates if the browser supports cookies and prevents errors.

  • Cookie

  • Session

TZ

  • Allows a Scheduling client’s appointments to display correctly based on their time zone preferences.

  • localstorage

  • Persistent

Cross-site request forgery (CSRF)

CSRF is an attack vector that tricks a browser into taking unwanted action in an application when someone’s logged in.

Analytics and Performance Cookies

ss_cid
2 years (Duration)
Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cookieAllowed
30 days (Duration)
Remembers if a visitor agreed to placing Analytics cookies on their browser if a site is restricting the placement of cookies

ss_cpvisit
2 years (Duration)
Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cvisit
30 minutes (Duration)
Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cvr
2 years (Duration)
Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cvt
30 minutes (Duration)
Identifies unique visitors and tracks a visitor’s sessions on a site

12.3    First party Cookies are those placed directly by us and are used only by us.  Third party Cookies are those placed by websites, services, and/or parties other than us.  These Cookies are not integral to the functioning of our Site and your use and experience of our Site will not be impaired by refusing consent to them.

12.4    Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our Site may not function fully or as intended.

12.5    Certain features of our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are also shown above. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed in clause 10.2, but please be aware that our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

12.6    Our Site uses Google Analytics.  Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our Site is used. This, in turn, enables us to improve our Site and the services offered through it. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our Site, it does enable us to continually improve our Site, making it a better and more useful experience for you.  Google's privacy policy is available at: www.google.com/policies/privacy

12.7    You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our Site more quickly and efficiently.

12.8    It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

 

13.     Contacting Us

If you have any questions about our Site or this Privacy Policy, please contact us by email at wildandwhimsicalflowers@outlook.com.  Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you (as under clause 11, above).

 

14.     Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes).  Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations.  We recommend that you check this page regularly to keep up-to-date.